Frequently Asked Questions

Zenith Bank (GM) Limited is a commercial bank that deals with individuals, retail and corporate customers.

You can open an account with Zenith Bank (GM) Limited by completing and submitting our account opening forms along with the accompanying documentation.

An account can be opened as soon as the account opening form is properly filled and submitted along with other accompanying documentation.

See our account services section for a list of the different kinds of account you can operate with Zenith Bank (GM) Limited.

Yes. You can open an FX account with Zenith Bank (GM) Limited.

Your statement of account will be made available to you upon request.

You are strongly advised to contact our Customer Service Unit as soon as your cheque book gets missing.

A new cheque book would be issued to you within 24 hours of submitting your cheque requisition slip to our Customer Service Unit.

Zenith Bank (GM) Limited opens for business from Mondays to Fridays excluding statutory public holidays. The service hour is between 8:00am to 4:00pm.

Internet banking is a real-time solution that allows you to access your accounts 24 hours a day, 7 days a week. You may check your balances, view your account statements and transaction history for your various accounts. You can also transfer money between your accounts, pay your bills, change your password over the Internet all in a secure manner.

Our Internet Banking is easy to use. All you need is a personal computer that is connected to the Internet, any browser of your choice - Microsoft® Internet Explorer and Netscape Navigator/Communicator. Then, open your browser and log on to Zenith Bank Internet Banking website and you are banking online already!

If you are already a customer with Zenith Bank, here are the things you need to do:

• Contact your account officer to send you the Internetbanking application form . Upon filling the form , your user access code and password will be given to you. Please read our Electronic Banking terms and conditions.
• You can also >> Print the Internet Banking Application Form online.
• Click here >> View Account Details, to log to our internet Banking Application

As long as you have Internet connection, Simply open your browser and log on to Zenith Bank website and click on the Internet banking. Enter your Account Number, Username, Pin and Token for Corporate Account while Personal Account requires Account Number, Pin and Token.

The information you provide is kept strictly confidential. And the latest electronic encryption technology ensures the secure transfer of information over the Internet. Our banking service is safe. Because account security is important to us, we have built safety measures into Zenith Bank which reflect the importance of this issue. You'll be allowed to change your own password, and all information sent and received is encrypted.

No.

Be sure you are connected to the Internet and you are currently logged on to the Internet banking application. If you are on a dial-up connection, viewing statements may be very slow due to the poor Internet connection. However, we encourage you to have patience and click refresh often for the page to show.

If you forget your PIN Code or UserName, you should contact us through your Relationship Manager.

Yes, you can view all your various accounts. Our Banking package enables you to view your accounts both at the head office and the branches.

The safety and confidentiality of customers' personal information is our top priority. The security system makes use of the latest in technologies, standards, and business practices to guarantee customer security including: Firewall Protection, Password Security and Data Security, Secure Socket Layer (SSL), Audits and Inspections, Data Integrity, and Physical Security.

You can transfer funds 24 hours a day, seven days a week through the convenience of your computer up to the maximum daily transfer limit of D150,000 (One Hundred And Fifty Thousand Dalasi) per account and a maximum daily limit of three transactions per account.

Funds can be transferred at your convenience and will usually take less than two (2) minutes for transferred funds to be accessible.

Not at this time. Zenith Bank Inter Account Transfer can only be sent to another Current/Savings Account within Zenith Bank with a valid Current/Savings Account Number.

The Zenith Bank Inter Account Transfer approval process consists of basic verification of the information that you provided. The ‘To Account’ of the beneficiary account will be checked against the database for validity of the account. The approval process is done to ensure the safety and security of your transaction.

When entering the Dalasi amount of your transfer, do not enter "D". Hit the back button on your browser and re-enter the Dalasi amount entering only numbers.

It is for your personal use. You can enter any descriptive word or sentence that helps you identify the transaction.

You may e-mail us at enquiry@zenithbank.gm or call us at (220) 4399471, 4399474, 4399475 during our customer service Hours. We look forward to serving you!